All our testimonials are genuine, you can view them all here on Trustpilot

Honest and reliable what more do you need in a plumber, fixed our boiler as soon as the part arrived and explained everything as he went along.


Really friendly and did a great job very quickly!

Brilliant service and excellent advice.

Needed a new boiler, great advice given, great price and quality workmanship, would highly recommend.
Alex Stock

The guys have been back and forth to my house with endless problems with my boiler which ended up as a new boiler but couldn’t be more grateful. James and Boiler Man Ben were amazing, polite and professional. My house was left clean and were always in contact and lent out electric heaters til the boiler was done today. My cat will miss them coming 😂 Were always on the other end of the phone and kept in contact and updated throughout. Couldn’t recommend them enough. Very happy and WARM girl now 🤗 xxx
Dani Taylor

We are very happy longstanding customers of James’.
More recently, he has managed to increase the efficiency of our whole heating system thanks to his know how and expertise.
Always friendly, and always gets back to you, and is a pleasure to deal with.

Great company, great service, fantastic
Mr Chris Herbert

They always come out to you ASAP and are always very professional and friendly. I would definitely highly recommend Smart Heat NW.

Great work and at a great price! Have used james a few time’s over the past years from changing a rad to putting me a brand new boiler swap.. great tradesmen knows his stuff only plumber i will use 👍
Simon Morrison

I would fully recommend Smart Heat NW for any plumbing or heating needs. Our new build property was built to a high standard and the plumbing and heating was first class. I would not hesitate to recommend Smart Heat NW for any size of job.
andrew Farrow

I am pleased to write this review and testament to the workmanship, hard work and dedication to seeing a job done properly.
It was a pleasure to welcome Ben from Smart Heat into our new build house.
To say we had great advice on the type of product needed to complete the various tasks needed is an understatement and Ben proved his years of service in the industry by providing and fitting under floor heating/radiators and a smart secondary system so we have got instant hot water anywhere in the house.
Three years later and we have had no issues at all and it is a pleasure to see Ben for the annual services.
Good luck for the future Ben you are a true professional and I would welcome anyone contacting me for a reference verbally.
Barry and Nichola
High Lane
Barry Wilkson

Brilliant work done. I’d had previously bad experiences with workmen whilst doing my house up and these guys were a breath of fresh air. Listened to what I wanted and came up with some good ideas. Highly recommend. Trustworthy in your house also
Kate Ridley

Thank you so much to James and the lads at Smart Heat NW – boiler replacement done quickly and cleanly for a very competitive price. From quotation to completion of the job James and his team were excellent in every way we can not thank or recommend them enough for restoring our hot water and heating promptly last week during bad weather
Emma and Howard Buxworth January 2021
Emma Buckley

Highly recommended,very professional and knowledgeable,used several times now when bigger firms said would take over a week to help me,quite happy to leave a mother and son without heating, James came straight away even though he was extremely busy himself, and fixed the problem straight away.very happy customer 😀
Toni Marie Grainger

Smart Heat carried out a Landlord safety test for us. Exceptional service, fair price and most importantly turned up when they said they would. I would not hesitate to recommend James and Ben to anyone after competent gas engineers.

Rob Nelson

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